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    Financial terminology

    Income retained by the Group after deductions for VAT and players’ winnings

    Excludes club openings, closures and relocations; and changes to gaming taxation

    Earnings before interest, tax, depreciation, amortisation and exceptional items

    Operating margin
    Operating profit expressed as a percentage of revenue

    KPI terminology

    Unique customers visiting a bingo club or casino or operating an online account in the 12-month period

    Customer visits
    Individual customer visits to bingo clubs and casinos

    Spend per visit
    Revenue divided by customer visits

    Cross-channel crossover
    Percentage of venues' customers who are also digital customers

    Gaming industry terminology

    Adult gaming centre
    A licensed gaming machines arcade

    Alderney Gambling Control Commission
    The body responsible  for the regulation of eGambling in the states of Alderney

    Gambling Commission
    The governing body for all sectors of gambling in Great Britain, with the exception of the National Lottery and spread betting

    A charitable organisation that provides counselling and other services to those with gambling-related problems

    Interval games
    Automated game of bingo played in a licensed club

    Mecca Max
    Portable hand-held electronic bingo terminal available in Mecca's venues

    Main stage bingo

    Traditional game of bingo played in a licensed club

    Pari-mutuel gaming
    Gaming where players compete with each other to win prizes. The house may take a fee for organising the game but does not participate actively. Also called ‘player-to-player’ gaming

    Digital gaming and betting
    Gambling services offered to customers via the internet and mobile phone

    Responsible Gambling Trust
    A charitable organisation that funds treatment, education and research related to problem gambling and which was formed following the merger of The GREaT Foundation and the Responsible Gambling Fund

    Ticket in Ticket Out (TiTo)

    This is a technology used in modernslot machines whereby the machine prints out a barcoded slip of paper which can then either be redeemed for cash or inserted for play into other TiTo machines